Frequently Asked Questions
Frequently Asked Questions
Because it's the same skin. The scalp has a skin barrier, a microbiome, and a moisture level, just like the face. Taking care of it with the same rigor as skincare means acting where it all begins: the root.
Sorre means sister in Provençal. The brand was born from the desire to unite what has always been linked, skin and hair, and to do it as a family.
These are our signature complexes, designed using a biomimetic approach, meaning inspired by the skin's natural composition for optimal tolerance. The SBL-C4 complex is at the heart of the Foundation range, and the SCR-C4 complex is at the heart of the Restore Serum. The details of their action are presented on the Our Science page and on each product page.
Launch the diagnostic. In two minutes, a few questions about your scalp and hair allow us to recommend the most suitable care or routine.
At your usual washing rhythm, on average two to three times a week. The shampoo focuses on the scalp: it is by rinsing that the lather naturally cleanses the lengths, without the need to apply it everywhere.
On clean, dry or towel-dried scalp, section by section, directly at the roots. Massage gently for a few moments with fingertips to aid penetration. Do not rinse. Daily application is ideal for the treatment.
The Skin Foundation Serum is a moisturizing and comforting scalp treatment, designed for daily foundational care. The Restore Serum is a targeted treatment, formulated for scalps that need more intensive support. The diagnosis will guide you to the one that suits you.
Consistency is key, and scalp care is a long-term process. For example, the Restore Serum used alone showed, under dermatological control, a reduction in hair loss of 67% at 45 days and 74% at 90 days. Detailed results by product can be found on the product sheets.
Yes. Our formulas are dermatologically tested and suitable for sensitive scalps. If you are undergoing specific treatment, ask your healthcare professional for advice as a precaution.
For everyone. A scalp is a scalp, our products don't differentiate.
Credit card (Visa, Mastercard, American Express, CB), Apple Pay and Shop Pay, via our secure payment solution Shopify Payments.
You will receive a confirmation email with your order number and a summary of your shopping cart. If you can't find it, please check your spam folder.
As long as your order has not been prepared, write to us quickly at hello@sorre-paris.com and we will do what is necessary. Once the order has been dispatched, it can no longer be modified, but you have the right of withdrawal upon receipt.
By subscribing to our newsletter, you will receive a code for 10% off single products (excluding routines and duos). We also offer occasional promotions throughout the year.
In metropolitan France, delivery is free for purchases over 95 euros. For the European Union, it is handled by Colissimo at a rate of 13.90 euros and is free for purchases over 150 euros. Below these thresholds, the costs will be displayed before your order is confirmed.
As soon as your order is shipped, you will receive an email with a tracking link for your package. Please check your spam folder if you don't see it. More than seven days after the shipping email, please write to us at hello@sorre-paris.com.
First check with your neighbors or your building manager; the package may have been left with them. If you can't find it, write to us athello@sorre-paris.com and we'll find a solution with you.
You have fourteen days after receipt to exercise your right of withdrawal. For hygiene reasons, only unopened, unused products with intact sealed packaging can be returned. An opened product cannot be returned or refunded. Please email us at hello@sorre-paris.com with your order number.
Our skincare products are formulated in France and even manufactured in Provence.
Our skincare products are scented with a natural fragrance that evokes the South, the Fig Blossom. Only the Skin Foundation Serum, also designed for the face and sensitive skin, is fragrance-free.
No. European regulations prohibit animal testing for cosmetic products, and we fully comply with them.
Our skincare products are fragranced with a natural scent that evokes the South, the Fig Blossom. Only the Skin Foundation Serum, also designed for the face and sensitive skin, is fragrance-free.
Biomimetic active ingredients concentrated at their effective dose, in vegan formulas with up to 98% natural ingredients, or 95.5% on average. Our formulas are designed for tolerance and tested under dermatological control.
Because it's the same skin. The scalp has a skin barrier, a microbiome, and a moisture level, just like the face. Taking care of it with the same rigor as skincare means acting where it all begins: the root.
Sorre means sister in Provençal. The brand was born from the desire to unite what has always been linked, skin and hair, and to do it as a family.
These are our signature complexes, designed using a biomimetic approach, meaning inspired by the skin's natural composition for optimal tolerance. The SBL-C4 complex is at the heart of the Foundation range, and the SCR-C4 complex is at the heart of the Restore Serum. The details of their action are presented on the Our Science page and on each product page.
Launch the diagnostic. In two minutes, a few questions about your scalp and hair allow us to recommend the most suitable care or routine.
At your usual washing rhythm, on average two to three times a week. The shampoo focuses on the scalp: it is by rinsing that the lather naturally cleanses the lengths, without the need to apply it everywhere.
On clean, dry or towel-dried scalp, section by section, directly at the roots. Massage gently for a few moments with fingertips to aid penetration. Do not rinse. Daily application is ideal for the treatment.
The Skin Foundation Serum is a moisturizing and comforting scalp treatment, designed for daily foundational care. The Restore Serum is a targeted treatment, formulated for scalps that need more intensive support. The diagnosis will guide you to the one that suits you.
Consistency is key, and scalp care is a long-term process. For example, the Restore Serum used alone showed, under dermatological control, a reduction in hair loss of 67% at 45 days and 74% at 90 days. Detailed results by product can be found on the product sheets.
Yes. Our formulas are dermatologically tested and suitable for sensitive scalps. If you are undergoing specific treatment, ask your healthcare professional for advice as a precaution.
For everyone. A scalp is a scalp, our products don't differentiate.
Credit card (Visa, Mastercard, American Express, CB), Apple Pay and Shop Pay, via our secure payment solution Shopify Payments.
You will receive a confirmation email with your order number and a summary of your shopping cart. If you can't find it, please check your spam folder.
As long as your order has not been prepared, write to us quickly at hello@sorre-paris.com and we will do what is necessary. Once the order has been dispatched, it can no longer be modified, but you have the right of withdrawal upon receipt.
By subscribing to our newsletter, you will receive a code for 10% off single products (excluding routines and duos). We also offer occasional promotions throughout the year.
In metropolitan France, delivery is free for purchases over 95 euros. For the European Union, it is handled by Colissimo at a rate of 13.90 euros and is free for purchases over 150 euros. Below these thresholds, the costs will be displayed before your order is confirmed.
As soon as your order is shipped, you will receive an email with a tracking link for your package. Please check your spam folder if you don't see it. More than seven days after the shipping email, please write to us at hello@sorre-paris.com.
First check with your neighbors or your building manager; the package may have been left with them. If you can't find it, write to us athello@sorre-paris.com and we'll find a solution with you.
You have fourteen days after receipt to exercise your right of withdrawal. For hygiene reasons, only unopened, unused products with intact sealed packaging can be returned. An opened product cannot be returned or refunded. Please email us at hello@sorre-paris.com with your order number.
Our skincare products are formulated in France and even manufactured in Provence.
Our skincare products are scented with a natural fragrance that evokes the South, the Fig Blossom. Only the Skin Foundation Serum, also designed for the face and sensitive skin, is fragrance-free.
No. European regulations prohibit animal testing for cosmetic products, and we fully comply with them.
Our skincare products are fragranced with a natural scent that evokes the South, the Fig Blossom. Only the Skin Foundation Serum, also designed for the face and sensitive skin, is fragrance-free.
Biomimetic active ingredients concentrated at their effective dose, in vegan formulas with up to 98% natural ingredients, or 95.5% on average. Our formulas are designed for tolerance and tested under dermatological control.